Silent Rot: How Neglected Documentation Turns Custom Software Into a Liability
Documentation is rarely glamorous, and in the pressure-filled world of software delivery, it is almost always the first casualty. Yet the compounding costs of undocumented custom systems quietly erode operational efficiency, inflate maintenance budgets, and transform once-valuable assets into organizational burdens. Understanding this risk—and acting before it becomes critical—is one of the most consequential decisions a technology-reliant business can make.